Managed Services
Our Program and Project Managers are PMP & Prince2 Certified and are veterans in Implementation, Roll-out and Support Projects in a globally distributed and diverse team across technologies who have gained their experience working with the leading consulting firms across the globe
what is offshore managed services?
Offshore managed services refer to the practice of outsourcing the management of a company’s IT infrastructure, applications, and systems to an offshore service provider. This is typically done to improve operational efficiency, reduce costs, and gain access to specialized expertise.
Under an offshore managed services model, the offshore service provider is responsible for managing and maintaining the company’s IT systems and applications, including hardware, software, and networking infrastructure. This includes monitoring system performance, troubleshooting issues, applying security patches and updates, and providing technical support to end-users.
Offshore managed services providers typically offer a range of services, including network management, server management, application management, database management, security management, and help desk support. These services can be customized based on the specific needs of the company, and can be delivered remotely from the offshore service provider’s location.
Offshore managed services can offer several benefits, including cost savings, improved service quality, access to specialized expertise, and increased flexibility and scalability. By outsourcing IT management to an offshore service provider, companies can focus on their core business activities and reduce the burden of IT management and maintenance. Additionally, offshore managed services can provide access to a larger pool of skilled IT professionals who can offer specialized expertise that may not be available in-house.
4 key pillars of successful partnership with offshore managed services
1. Service Level Agreements (SLAs)
SLAs are contractual agreements between the company and the offshore service provider that outline the scope, quality, and performance metrics of the services to be provided. SLAs should be carefully crafted to ensure that they align with the company's business needs and that they hold the offshore service provider accountable for delivering high-quality services.
3. Communication and Collaboration
Communication and collaboration are critical to a successful offshore managed services engagement. It is important to establish clear communication channels, such as video conferencing, email, or instant messaging, to ensure that stakeholders are on the same page. Collaboration tools should also be employed to promote teamwork, creativity, and knowledge sharing.
2. Security and Compliance
Offshore managed services providers must have robust security measures in place to protect the company's sensitive data and intellectual property. The provider should follow industry best practices and comply with relevant regulations and standards to ensure that data is handled and stored securely.
4. Performance Monitoring and Reporting
It is important to establish monitoring and reporting mechanisms to track the performance of the offshore service provider against agreed-upon SLAs. This includes regular reporting on service delivery metrics, issue resolution, and any changes or updates to the services provided. Regular performance reviews can help identify areas for improvement and ensure that the offshore service provider is delivering high-quality services.
Why CIO choose us
Seasoned Professional
Our Platinum Consultants are veterans of all grounds and seasons and have worked with consulting firms like EY, IBM and Accenture.
Read MoreTransparency
Our Platinum Consultants at Spectr. Labs, will give you no massaged reports, no user or vendor bias, and only timely execution.
Read MoreEffective Communication
Our Platinum Consultants have been a champion in effective communication to complete task in time and mitigate risks.
Read MoreOffshore Strategy
Range of Projects
Implementation
Our project managers will engage with your team to govern and effectively manage the projects and transparent reporting to you, along with timely risk identification to prevent any potential schedule slippage.
Rollout
key to a template based rollout is tight scope management with inclusion of only the business critical local components, we are seasoned to navigate the project successfully with no conflict, minimal deviation policy.
Support
issue resolution & SLA adherence is the least of a support project KRA, the real objective is to handhold users empathically and focus on identification and correction of deepissues showing up only in the day to day workings,
offshore
Virtual Captive Offshore Centre, with no cap on minimum numbers, dedicated consultants, project manager and account manager, one key personal at all hierarchy, with best practices of communication, documentation and quality control.