SAP SuccessFactors Consultant
Overall consulting experience should be 6-12 Yrs. should have relevant 3-4+ years of experience actual experience with Global certification. Knowledge in SAP SuccessFactors integration, with SAP CPI (Cloud Platform Integration) is on high priority
Department: SAP
Project Location(s): Pune, India
Responsibilities
- Ticket based troubleshooting and problem solving within agreed KPIs. Managing and solving incidents logged into ticketing tool (Service Now) (2nd level support)
- Assessing severity, impact, and risk of incidents. Escalating to the management, when required
- Act as the technical point of contact to analyse and fix the complex application and systems issues
- Root cause analysis together with the vendors and Konecranes internal specialists
- Perform configurations in the system based on functional and technical documentation
- Monitoring and maintenance of system integrations
- System testing and documentation
- Analysis and Reporting of support work, KPIs etc.
- Taking ownership as Major Incident Manager in times of critical/high priority tickets (major incidents) in your area
- Provide necessary support to colleagues during critical support situations
- Contribute in continuous improvement ideas for improving efficiency and overall teamwork
- Review all internal process documents and ensure they are up to date
- Ensure effective communication and rapport with all stakeholders
- Taking responsibility of Service Transitions for ongoing rollouts/developments
- Contributing in various SAP projects as per need and at client location as necessary
- Adhering to defined company policies, values and code of conduct
- Ensure way of working that complies with audit requirement
Skills/Experience
- Must have configuration experience in SAP SuccessFactors
- Must have certification in SAP SuccessFactors
- Must have experience of Cloud ERP integrations
Thankyou Spectr. Labs, for supporting us with immediate provisioning of skilled consultant from offshore during pandemic in our SAP implementation for our client

Didier Forton
Program DirectorProgram Director, Forton Consulting Belgium